What Are Call Centers?

A call center is a centralized office that bridges the gap between company services and customers. It receives and transmits a large volume of requests using telephone or web technology. Here an operator, often called a customer care specialist, handles customer requests in a quick and efficient manner. Call center services have multi-lingual options. The question, “what are call centers?” necessitates an explanation of the ideas and services related to such centers, either domestic or international.

Call centers are operated by a company mainly for managing information inquiries and incoming product support from consumers. As the industry grows, the size and services offered by call centers also change. Many companies, even small business enterprises, use call center facilities. The effective use of call centers assists firms in debt collection, telemarketing, developing clientele, and the collective handling of faxes, letters and e-mails. Call centers are meant for solving doubts and complaints in easier and faster ways.

The collection centre is called a contact centre. Many organizations, including telemarketing companies, financial service and insurance groups, mail order catalog houses, banks, IT companies, hotels, transportation and freight handling firms request the assistance of call centers. Call center facilities may be used by companies for their internal functions as well.

A call center can be operated independently or networked with additional centers. A simple call centre consists of a single group of customers and servers identical to the business. Others come with extensive open workspace and many work stations, having facilities such as computers, telephones and a number of supervising stations. This setup can also be linked to a corporate computer network, including local area network, microcomputers or mainframes. Computer telephony integration (CTI) technology is used to transfer voice and data to the center.

Titan Call Center Tijuana
Lorenzo Barcelata #26, 1, 22435 Tijuana, B.C.